For players 21 and above

Responsible Gaming

299 apps believes gaming is enjoyable only when it stays within control. On this page you can find details on how to set your own limits, early signs of a problem, and how to get support when needed.

Self-Exclusion Deposit Limit Setting 24/7 Live Chat Support

Strictly prohibited for anyone under 21. To register at 299 apps and participate in any betting or casino activity, you must be 21 years of age or older. No exceptions are made on age verification.

What Responsible Gaming Is and Why It Matters

The fun of gaming should never be allowed to become a problem.

Casino or sports betting is a form of entertainment for everyone. But when betting shifts from a habit to a compulsion, it can have serious effects on financial, mental, and family life. 299 apps always wants its users to play consciously and within a set budget.

The core of responsible gaming is that you decide how long you play, how much you spend, and when to take a break. 299 apps provides you with a number of practical tools to make these decisions, which you can use at any time from your account settings.

Our Terms and Conditions detail the responsible gaming obligations. Reading them will help you understand how 299 apps works to maintain a safe environment.

Remember — betting is never a source of income or a way to pay off debt. It is for entertainment and should be treated as such. If you feel you are losing control over your gaming, use the tools below or seek support without delay.

Set Your Own Limits

299 apps gives you these tools to keep your gaming in check.

Deposit Limit

Set a maximum on how much you can deposit daily, weekly, or monthly. Once a limit is set, it takes effect immediately.

Loss Limit

Set in advance the maximum amount you can lose within a given period. When that limit is reached, the account automatically stops betting for that session.

Session Time Limit

Set a time limit for how long you play in one session. When the set time is up, a warning message appears and the session ends if needed.

Cool-Off

If you want to take a short break from gaming, use the cool-off feature. Your account can be temporarily deactivated for anywhere from 24 hours to 90 days.

Self-Exclusion

For a long-term break, choose Self-Exclusion. You can keep your account closed for a minimum of 6 months or permanently. Any attempt to open a new account during this period will not succeed.

Reality Reminder

At regular intervals, a pop-up will appear showing how long you have been playing and a summary of your total wins and losses. This helps you stay aware.

Apply for a Limit

Fill out the form below — our support team will get in touch within 24 hours.

You can also request a limit directly via live chat — support is available 24/7 in Bengali.

Early Warning Signs of a Problem

If any of these signs appear, seek support right away.

Spending beyond your budget: Continuing to play after your set budget runs out, or taking money from household expenses to bet.
Chasing losses: Placing larger bets after a loss in an attempt to win the money back — this cycle can deepen quickly.
Losing focus on family and work: Constantly thinking about gaming, spending less time with family, or becoming inattentive at work.
Hiding your gaming: Concealing or lying to family or close ones about how much you are playing or losing.
Borrowing money to bet: Taking loans to place bets, or betting with the intention of paying off debt. This can make financial difficulties worse very quickly.
Restlessness and stress: Feeling irritable or uneasy when unable to play, or becoming overly excited after a win.

If even one of the signs above feels familiar, it is better not to ignore it and to act now. Getting help early on is the easiest step. More frequently asked questions about responsible gaming are available in our FAQ section.

Where to Get Support

You are not alone — seeking help takes courage.

299 apps Live Chat

Live chat support is available 24 hours a day, 7 days a week in both Bengali and English. Make any account limit or self-exclusion request directly via live chat — the team responds quickly and handles everything with full confidentiality.

Email Support

If you prefer not to talk directly, write to us by email. Our support team's email is: [email protected] — you can write in either Bengali or English. All requests related to responsible gaming are processed on a priority basis.

Family and Professional Advice

Talk to a trusted family member or friend. Seeking professional advice from a psychologist or counsellor is not a weakness — it is the most effective way to address a problem. You can contact a local mental health centre or the psychiatry department of a hospital.

Your personal information and communications remain completely confidential. You can read our Privacy Policy for full details on how we store your data.

299 apps' Commitment

299 apps is not just a betting platform — it is a responsible community. We prioritise the long-term well-being of every user. That is why age verification, limit-setting tools, and self-exclusion are essential parts of our platform. Feel free to speak with us about any concern.

Safe Gaming Habits

Following these habits keeps gaming as entertainment.

Set a budget before you play — only play with money you can afford to lose.
Never use money set aside for daily essentials — food, rent, bills — for betting.
Do not play for long stretches without a break — take regular breaks, get up, walk around, or have some water.
Avoid betting on impulse — stop playing when you are angry, sad, or under stress.
Set a winning target and stop for the day once you reach that amount.
Do not play after drinking alcohol or when you are sleep-deprived — your ability to make decisions decreases.
Review your gaming history from time to time — a full record of all your transactions is available in your account.
Remember — no system or strategy guarantees a win; every outcome is independent.

Frequently Asked Questions

Common questions about responsible gaming.

Yes, you can lower your deposit limit at any time from your account settings — it takes effect immediately. However, to increase a limit, a safety waiting period applies so that limits cannot be raised on impulse.

When you apply for self-exclusion, you are given the opportunity to withdraw any balance remaining in your account. Once the withdrawal is complete, the account is deactivated. For any questions, contact us via live chat or email.

No. While self-exclusion is active, our system identifies you and blocks any new registration attempt. If you encounter any issue, notify our support team immediately — they will assist you in Bengali.

No. The minimum age to join and play at 299 apps is 21. Age is verified at registration, and identity documents may be requested for further verification. Registration by minors is strictly prohibited.

In this situation, notify our support team immediately via live chat or email. Each account is for the registered person only. To protect family members, you can change your account password and enable additional security measures.

A cool-off is a short-term break — typically from 24 hours up to 90 days. Once the period ends, the account becomes active again automatically. Self-exclusion is a long-term or permanent step — for a minimum of 6 months, and even after the period ends, you must contact the support team and complete a set waiting period before the account can be reactivated.

Related Pages

About Us Introduction to 299 apps
Terms and Conditions Rules of use
Privacy Policy How we store your data
FAQ Frequently asked questions