299 apps Privacy Policy
This policy clearly explains how your personal information is collected, used, and kept secure.
This Privacy Policy applies to all members and users of the 299 apps platform. By using the site, you agree to the terms of this policy. This policy should be read together with our Terms and Conditions.
Introduction and Scope
299 apps is an online gaming and betting platform serving users in Bangladesh. This Privacy Policy ("Policy") has been created to ensure transparency about how we process the personal information of all individuals — registered or not — on our platform.
This policy applies to the website https://299apps.cam and all mobile applications and services connected to it. When you access our site, register, or use any of our services, you consent to the processing of your information as described in this policy.
All users are advised to read this policy carefully before opening an account on our platform. If you have any questions, please contact our support team directly.
What Information We Collect
299 apps collects certain information to provide services, manage accounts, and ensure user security. The categories of information are listed below.
2.1 Registration Information
Information you provide when creating an account:
- Full name
- Date of birth (for age verification — to confirm you are 21 or older)
- Email address
- Mobile number
- Password (stored in encrypted form)
- Preferred currency (Bangladeshi Taka — ৳)
2.2 Identity Verification Information (KYC)
For secure transactions and account verification, we may collect copies of government-issued identity documents (National ID, passport, or driving licence) and address verification documents.
2.3 Financial Information
We keep records of transactions related to the payment methods you use for deposits and withdrawals — bKash, Nagad, Rocket, or bank transfer. Full account numbers or card numbers are not stored directly on our servers.
2.4 Automatically Collected Information
When you use the site, the following information is collected automatically:
- IP address and device type
- Browser type and version
- Pages visited and time spent
- Login and logout times
- Cookie and session data
- Referral source (how you arrived at the site)
Purpose of Data Use
Collected information is used only for specific purposes. 299 apps never sells user information to advertisers.
- Account management: Completing registration, verifying login, and maintaining account security.
- Service delivery: Playing games, placing bets, processing deposits and withdrawals, and distributing bonuses.
- Age and identity verification: Ensuring that only individuals aged 21 or above can register on the platform.
- Fraud prevention: Detecting irregular transactions and preventing account misuse.
- Customer support: Understanding the context of your issue for 24/7 live chat and email support.
- Communications: Sending important account notifications, security alerts, and service updates.
- Service improvement: Analysing usage patterns to improve platform performance and user experience.
- Legal compliance: Retaining and disclosing information as required to comply with applicable laws.
We do not share any personal information with third parties for marketing purposes without your consent.
Cookie and Tracking Technologies
299 apps uses cookies on its website — these are small text files stored on your device that improve site functionality and remember your session.
4.1 Essential Cookies
These are necessary for the site's core functions — such as maintaining login sessions, verifying security tokens, and remembering language preferences. Disabling these cookies will prevent the site from working properly.
4.2 Analytics Cookies
These collect information about which pages are used most and where users spend the most time, in order to improve service quality. This data is processed in aggregate and is not used to identify any individual directly.
4.3 Cookie Controls
You can choose to accept or reject cookies in your browser settings. However, disabling essential cookies will prevent you from using many features of the platform.
Sharing Information with Third Parties
299 apps does not sell your personal information to third parties for commercial purposes. However, certain information may be shared in a limited way in the following circumstances:
5.1 Service Partners
Only the information necessary for payment processing (bKash, Nagad, Rocket, and bank transfer), identity verification, and technology services is shared with trusted partner organisations. These partners are contractually bound to maintain data confidentiality.
5.2 Legal Requirements
If 299 apps is required to disclose information under a court order, a lawful request from law enforcement, or applicable law, it will act accordingly.
5.3 Fraud Prevention
Information may be shared with relevant authorities to prevent fraudulent activity, money laundering, or misuse of the platform.
5.4 Business Structure Changes
In the event of a company merger, acquisition, or asset transfer, user information may be transferred. We will notify you in advance in such cases.
Data Security Measures
299 apps applies industry-standard technologies and processes to protect your information. Our security infrastructure is reviewed and updated regularly.
6.1 Encryption
All data transmitted through the platform is encrypted using SSL (Secure Sockets Layer) technology. Passwords and sensitive information are stored on servers in hashed form.
6.2 Access Controls
Only authorised staff can access users' personal information. Every access is logged and there are alert measures in place against unusual access.
6.3 Two-Step Verification (OTP)
Mobile OTP verification during login, password changes, and large transactions provides an additional layer of protection for your account.
6.4 Security Incidents
If a security breach occurs that affects your information, we will notify you as quickly as possible and take the necessary corrective steps.
You play an important part in keeping your account secure — use a strong password and do not share it with anyone.
Data Retention Period
299 apps retains your information only for as long as necessary — not beyond that. The retention period depends on the type and purpose of the information.
- Account information: Retained for as long as the account is active and, after closure, for the period required by applicable law.
- Transaction records: Retaining financial records for an extended period may be a legal requirement.
- Communication records: Customer service communications are retained to resolve complaints and ensure service quality.
- Marketing data: If you withdraw your consent, marketing data is deleted without delay.
If you request account closure, 299 apps will delete information not subject to legal obligations within the specified timeframe.
Your Rights and Options
Every user of the 299 apps platform has the following rights regarding their personal information:
8.1 Right to Access
You can request at any time to know what information we hold about you in your account. We will provide that information within the set timeframe.
8.2 Right to Correction
If any of your registered information is incorrect, contact our support team to have it corrected. Certain account details can also be changed directly in your profile settings.
8.3 Right to Deletion
You may request account closure or the deletion of specific information. Some information may need to be retained for a set period due to legal obligations — you will be informed in such cases.
8.4 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional messages or notifications, you can withdraw your consent at any time. To do so, go to your account settings or inform the support team. Essential account-related notifications will continue to be sent.
8.5 Right to Raise a Complaint
If you have any concerns or complaints about data protection, contact our support team directly. 299 apps takes all complaints seriously and works to resolve them promptly.
Protection of Minors
299 apps strictly provides services only to individuals aged 21 or older. No person under the age of 21 may register or use the platform.
We do not knowingly collect information from minors. If a user registers by providing false information about their age, the account will be closed and transactions may be cancelled.
To learn more about the importance of responsible gaming, you are advised to read our Responsible Gaming Guidelines.
Policy Changes and Updates
299 apps reserves the right to update this Privacy Policy from time to time. Amendments may be made due to service improvements, the introduction of new technology, or changes in law.
For any significant changes, we will send a notification to your registered email address and post a clear notice on the website. Continued use of the site after a change is made will be taken as your acceptance of the updated policy.
Previous versions of this policy are available through the support team upon request.
Contact Us
If you have any questions, complaints, or data-related requests regarding this Privacy Policy, contact 299 apps using the following methods:
- Live Chat: 24/7 support in Bengali and English is available via the live chat button on the website.
- Email: [email protected]
Visit our FAQ page for general information and frequently asked questions. To learn more about us, see our About Us page.
For written requests for information, we try to respond as quickly as possible.